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Shipping Policy
Countries we are currently able to ship to include: Andorra, Australia, Austria, Bahrain, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Guernsey, Hungary, Hong Kong, Iceland, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Kingdom of Saudi Arabia, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Monaco, Montenegro, Netherlands, Norway, Oman, Philippines, Poland, Qatar, Republic of Korea, Serbia, Singapore, Slovenia, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States of America, Vietnam. Please navigate the dropdown menus below to see specific timings and costs for your region.
| Method - DPD | Cost | Expected Arrival |
|---|---|---|
| Orders over £50 | Free | 2-3 Business Days |
| Orders less than £50 | £4.50 | 2-3 Business Days |
*Deliveries to the Channel Islands and Scottish Highlands can take up to 8 business days.
**We are unable to send to Military addresses and P.O Boxes.
| Method - DHL / FedEx | Cost | Expected Arrival |
|---|---|---|
| USA orders over £100/$130 | Free | 5-7 Business Days |
|
USA orders less than £100/$130 |
£10/$13 | 5-7 Business Days |
*We are able to reach all 50 States, the U.S Virgin Islands and Puerto Rico. Non-Domestic Addresses: Please note we are not able to ship to PO Boxes for orders over £190 / $250 and are unable to ship to a Military base address
| Method - DHL / FedEx | Cost | Expected Arrival |
|---|---|---|
| Canada orders over £295/$380 | Free | 5-14 Business Days |
| Canada orders below £295/$380 | £35/$45 | 5-14 Business Days |
*We are able to reach all Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Ontario, and Quebec
| Method - DPD | Cost | Expected Arrival |
|---|---|---|
|
Western Europe (Orders over £245/€295) |
Free | 3-7 Business Days |
|
Western Europe (Orders below £245/€295) |
£20 | 3-7 Business Days |
|
Eastern Europe (Orders over £245/€295) |
Free | 5-10 Business Days |
|
Eastern Europe (Orders below £245/€295) |
£20 | 5-10 Business Days |
Countries we are currently able to ship to include: Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Montenegro, Netherlands, Norway, Poland, Serbia, Slovenia, Sweden, Switzerland.
Custom Tax & Duties: There are no additional charges to pay for European orders. Fees will be automatically covered within the delivery charge. If you receive any surplus charges from Customs, please contact us to resolve the amount.
Identification - Some countries require ID to release perfume from Customs.Please ensure your ID number is input at checkout for the following countries: Italy - CodiceFiscale, Norway - PID Number.
| Method - FedEx | Cost | Expected Arrival |
|---|---|---|
| Orders over £245/$315 | Free | 5-14 Business Days |
| Orders below £245/$315 | £35/$45 | 5-14 Business Days |
| Method – DHL/FedEx | Cost | Expected Arrival |
|---|---|---|
| Orders over £245/$315 | Free | 5-14 Business Days |
| Orders below £245/$315 | £35/$45 | 5-14 Business Days |
Countries we are able to ship to include: Bahrain, Kingdom of Saudi Arabia, Kuwait, Oman, Qatar, United Arab Emirates
| Method – DHL/FedEx | Cost | Expected Arrival |
|---|---|---|
| Orders over £245/$315 | Free | 5-14 Business Days |
| Orders below £245/$315 | £35/$45 | 5-14 Business Days |
*Please Note: We are unable to guarantee delivery by this time if your parcel is held at Customs.
Countries we are able to ship to include: Hong Kong, Indonesia, Japan, Malaysia, Philippines, Republic of Korea, Singapore, Taiwan, Thailand, Vietnam
Order Processing: All orders are processed from the U.K. during normal business hours. Roja Parfums is not open on weekends and Holidays. If your order is placed during this period, please allow for additional delivery time.
Non-Domestic Addresses: Please note we are not able to ship to PO Boxes for orders over £190 / $250 and are unable to ship to a Military base address
Tracking: All orders are sent from the UK via a tracked courier service and will require a signature upon delivery. You will receive Tracking Information directly from the courier once they have your parcel moving.
Delays: On rare occasions, we may experience delays due to the number of orders being processed. Extended lead times for shipping are imposed by our delivery partners, including and not limited to DPD, DHL, FedEx, NORSK, Aramex and UPS.
Dangerous Goods: Please note perfume is classified as “Dangerous Goods” and requires additional paperwork and checks, which can lead to orders being delayed by Customs. If they require any further information, they will contact Roja Parfums directly. Customs Clearance will take 48hrs to process and continue its journey.
Customs Tax and Duties: Roja Parfums do not cover Customs Tax, Duties, Tariffs, VAT, Handling Fees or Customs Clearance Charges required by your country for importing goods from the UK.You, the buyer is responsible to clear these charges, which vary as per your country of residence. If the customs fees and charges are refused, the order will be returned back to Roja Parfums and you will not receive a refund for the charges.
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